Read this now, so that you don't have to email and ask us later!
- IMPORTANT! READ THIS!!!
On the shipping information section, if possible please give us a business address to ship the package to instead of a house address.
UPS usually delivers to business addresses 2 days faster, and the package is less likely to be delayed or lost!
If you donít have a business address to ship to, then your home address is fine.
- Shipping Delays
Please remember to put your FULL address including the Number, Street, City, State and Zip Code and any other part of your
complete address that UPS will need to deliver the box. If you just type in the street name and not the address number, we canít ship it out.
Also, please make sure and double check that your zip code is accurate. Some cities have several similar zip codes that only the last one or
two digits are different. So, please make sure that you give us the correct zip code for your exact area, so that UPS doesnít delay the shipment.
- Tracking Your Package
Once your package is shipped, you will get an email sent to the email address you give us on the order form.
The email will have your UPS Tracking Number (don't get this mixed up with your order number,
which is emailed to you right after you order) You can use the UPS Tracking Number or your Order Number to track the shipment on our home page.
If you havenít received an email with a tracking number, and your order number is not pulling up tracking results on our tracking page, then itís likely that your order has not shipped yet. Wait a few days and try again. If itís been more than 5 days since you placed your order, then email us. If it hasnít been 5 days yet, just wait as it may take up to 5 days to process through the system.
- How much is shipping?
The cost of shipping depends on how many things you order, and where you live.
You can check shipping rates on the website by clicking on whatever you want to buy, and putting in the qty. Click on "Buy It" Then enter your zipcode and click "checkout" It will show you the total for shipping before you have to pay.
- Special Instructions
Please do not give us special SHIPPING instructions in the special instructions box at checkout.
We cannot control how UPS chooses to deliver a package. Once you recieve your package's UPS
tracking number you may call and give them special delivery instructions.
- How long does shipping take?
Orders are usually shipped out within a few days after placement. Within the continental U.S. it may take around 14 days not including Saturday, Sunday, or holidays to receive your order. For Alaska and Hawaii see details below.
- No PO BOX, APO/FPO
We can not ship to a PO BOX or to APO/FPO, so please do not put a PO BOX or APO/FPO address for your shipping address. If you do the order will be canceled, refunded and not shipped.
- Alaska and Hawaii
If you are an Alaska or Hawaii shipment, Do Not choose the regular "UPS Ground" shipping or the "Wholesale" shipping, you must choose the "Alaska/Hawaii UPS Ground" option for shipping. If you do not choose the "Alaska/Hawaii UPS Ground" shipping, your order will be automatically canceled, refunded, and not shipped. UPS will send it by air, but they send it on the first available flight, so it might take a few weeks to arrive, but you can track it like any other UPS shipment.
- Canada Shipping
If you are shipping to Canada, the shipping charges you pay on our site,
is for UPS freight only. It does not include any broker fees or taxes that are
charged by Canadian Customs. You will be required to pay these extra charges
to your government on your side at the time UPS delivers the package to Canada. For an estimate of these fees, you will need to contact UPS Canada, or the Canadian Customs government offices, but we have seen them charge between $15 and $45 depending on the value of your order, and the number of packages.
- Paypal Payments
If you are ordering using Paypal as a method of payment you must ensure that your Paypal address is confirmed prior to placing your order. Please make sure that you are also eligible for seller protection. If your shipping address is not a confirmed Paypal address and/or your payment is not eligible for seller protection we will not be able to ship your order. Also, make sure the shipping address that you fill out on the checkout form matches your paypal confirmed address.